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Cloud Computing: An Opportunity to Cut CostsCloud computing has arrived on the scene at a time when the search for efficiencies is at its peakCatching The Cloud: Managing Risk When Utilizing Cloud ComputingThe term cloud computing refers to the practice of outsourcing a portion of a companys technology environment to a shared third-party environment. Although the terminology is relatively new, cloud computing is not an entirely new concept. In the past, similar offerings were known as application service providers.Engineering Design from India is Set to SoarIndias journey into outsourcing began with an unexpected twist: when panic spread about the Y2K threat. An ignominiously low-level fix repetitive, requiring little or no skill changed the IT landscape. India became an IT giant as it quickly understood the IT application space and by 2000, when newer technologies like Java and the web evolved, India moved into developing low-cost high-volume applications for customersM&A in Global IT/BPO Sector July 2010July 2010 was a bumper month for M&A transactions in terms of numbers and variety. The global IT/ BPO industry witnessed 51 M&A transactions from 19 different geographies
M&A in Global IT/BPO Sector July 2010July 2010 was a bumper month for M&A transactions in terms of numbers and variety. The global IT/ BPO industry witnessed 51 M&A transactions from 19 different geographiesM&A in Global IT/BPO Sector July 2010July 2010 was a bumper month for M&A transactions in terms of numbers and variety. The global IT/ BPO industry witnessed 51 M&A transactions from 19 different geographies2010: An Eventful Year for OutsourcingLooking at results for H1 2010 we can appreciate that despite sluggishness, clients are continuing to look to outsource to improve operations and enable innovations such as cloud computing
Efforts on to Reduce Tax Burden for IT Companies in USEven as Americas new Border Security Act raises hackles in India, government officials said the country will renew efforts to push for exemption of social security tax paid by top tech firms including TCS, Infosys and Wipro in the US
Combining The Pros Of Outsourcing And In-House ITThe recession brought on a drought of business for IT service providers, as UK businesses looked to cut costs wherever they could. The demise of IT service providers during the outsourcing cutbacks has been well-documented, but what is the situation now that the economy is on the mend?7 Steps To Better Identity ManagementHere's what you need to know about managing employee identities in this age of outsourcing and SaaS.
IT Managed Services Market in India to Hit $3.8 Bn in 2013The market is expected to reach $US3.8 billion in 2013 from $US1.6 billion in 2009, and this growth is higher than the growth rate of the overall IT services marketSaaS Implementation - Choosing the Right SaaS Maturity LevelMuch before deep diving into implementing SaaS solutions, it is important that vendors sit back and analyze existing products, business goals, short term and long term objective as regards feasibility of 'SaaS-ification' and overall benefits during the process. It is important to be educated on the various maturity levels of SaaS orientation to succeed in this new business model.
Outsourcing enterprises to get 800 million yuan supportThe Chinese government will inject 800 million yuan of funding support to the development of outsourcing service enterprises this year and will also provide 200 million yuan to support the technology export interest subsidies of enterprises, including China's software enterprises, said Lin Zheying, deputy director Trade in Services Department under the Ministry of Commerce, on June 24Automating SAP ImplementationH-P announces a service that automates many steps in implementing SAP HCM. Automation can not only reduce the drudgery of an SAP implementation but it can also help finish projects fasterERP Implementation: How to Reduce FailuresAutomating the analysis and measurement of ERP implementation would help reduce ERP implementation failuresThird-party PLM Software Transforms The Aerospace IndustryNiche enterprise applications like 'Product Lifecycle Management' software help build a digital environment to innovate, reduce costs, eliminate errors and get to market faster
Cloud Computing: An Opportunity to Cut CostsCloud computing has arrived on the scene at a time when the search for efficiencies is at its peakCatching The Cloud: Managing Risk When Utilizing Cloud ComputingThe term cloud computing refers to the practice of outsourcing a portion of a companys technology environment to a shared third-party environment. Although the terminology is relatively new, cloud computing is not an entirely new concept. In the past, similar offerings were known as application service providers.Outsourcing: Cloud is Changing the RulesSomething we've speculated here on these pages for some time is what service orientation (aka cloud) will do to outsourcingSeeding the CloudCloud technologies are evolving at a very fast pace and it may take a couple of years before they fully mature. So, like most emerging technologies, the current hype may shortly give way to disillusionment before it becomes a mainstream technology
Outsourced Engineering Services Show Solid GrowthAnalysts note that companies in the electronics industry have recently become comfortable with outsourcing. In the past three years, more work is getting outsourced, says Mukesh Dialani, Research Manager at IDCThird-party Partnerships Hold the Future in Software R&DNew pricing models have added to the attractiveness of partnerships with third-party vendors. Their growing maturity, ability to innovate quickly and 'go-to-market' strategy make them the answer to challenges faced by companiesCharting the Path for R&D OutsourcingThe webinar on 'Globalization Opportunities in Software Development for Enterprises and ISVs' discussed the potential for globalization of R&D outsourcing
Globalization of R&D and Product Development Set to GrowOnly 5% of the R&D spend is currently being spent on outsourced partnerships. This presents tremendous growth opportunity for OPD companies
Engineering Design from India is Set to SoarIndias journey into outsourcing began with an unexpected twist: when panic spread about the Y2K threat. An ignominiously low-level fix repetitive, requiring little or no skill changed the IT landscape. India became an IT giant as it quickly understood the IT application space and by 2000, when newer technologies like Java and the web evolved, India moved into developing low-cost high-volume applications for customersBridging the Divide: Demand for ESO and Shortage of TalentThe last few years have seen many changes in the engineering outsourcing market. Only a small number of companies with the right resources have been able to tap this opportunity, but overall the prospects for the industry look bright.
Engineering Services Outsourcing (ESO) - What lies ahead?Despite the grim scenario during 2008-09, the engineering industry is moving ahead, as is evident from an upswing in deals being signed. Some major outsourcing deals signed by leading industry players indicate a gradual return to business as usual.Outsourcing Tech Manufacturing May Hurt U.S. Firms' InnovationThe U.S. long ago ceded manufacturing of consumer electronics to Asia, and now product R&D and innovation are following suit, some tech industry veterans argue
Businesses Opt For Remote Assessment To Tackle Offshore Security RiskExperts at IT assurance specialist, NCC Group plc, have reported a significant increase in organisations using remote risk assessment of their third party suppliers, as the trend for offshore outsourcing continues to rise in a bid to maximise efficienciesDoes Hosted UC Make Sense?With recent initiatives from vendors and service providers to bring Software-as-a-Service (SaaS) based UC solutions to a broader market, its time for enterprise IT managers to look at SaaS as part of their UC plansSIM: Indian Outsourcing Companies Get a New CompetitorWith the Indian outsourcing industry still being viewed by some in the US as one of the reasons for the country’s 'jobless recovery', this start up is promising to create more than 1,100 jobs over next five years in Michigan, home to Ford, General Motors and Chrysler-the Detroit's big threeITES to Provide 45,000 Jobs by 2011Government is to harness the economic potential of Information Technology Enabled Services (ITES) to create 45,000 jobs to reduce the unemployment situation in the country by 2011, Mr. Haruna Iddrisu, Minister of Communication said on Saturday
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Global Report Stirs Debate Over Future of RecruitmentRecruiters have launched a spirited defence of their own recruiting models after a global survey found that outsourcing the recruitment function is continuing to grow in popularity
Support Your Back OfficeWhen the going gets tough, many companies look to slash the burden of costly back-office systems, but in doing so they could be missing out on new business opportunitiesBanks' Back Office Outsourcing Expected to Reach $67.2 Bn in 2015The report found that IBM and Accenture dominate the bank back-office outsourcing market, followed by HP, Infosys, TCS, and HCL. It concluded that Accenture, Ariba, and ICG Commerce dominate the emerging procurement outsourcing marketKPO Market Growth to SlowThe KPO industry's global market size will reach approximately $17 billion only in 2013-14, which implies the industry will essentially lose three years of strong growth that was forecast in 2004
Support Your Back OfficeWhen the going gets tough, many companies look to slash the burden of costly back-office systems, but in doing so they could be missing out on new business opportunitiesProcess Management Outsourcing Income to Reach $683 Mn This YearThe industry would continue to grow steadily up to 2014 when its income would reach $1.6 billion, it said in a statementOutsourcing is a Game; Even start-ups Can PlayAs more early-stage internet companies seek business across geographies, they are forced to deal with issues such as cross-border taxation, transfer pricing and transaction taxes, which can be as difficult for an engineer as crafting an algorithm is to an accountantIT Vendors' BPO Business Slows DownSequential BPO revenues for Infosys Technologies, Wipro and HCL have come down by 4.14 percent, 3.1 percent and 9.14 percent, respectively, while the overall revenues for these companies (during the same time period) rose between six and 12 per cent
Offshoring Outsourcing Harmful to Customer ServiceThe CCSI report found that offshore contact centers score 27 percent lower in customer satisfaction than those based in the U.S.How Cloud Computing is Affecting Call CentresIn the last ten years, cloud computing has been used by forward-thinking firms across the globe, looking to increase their productivity, revenue and customer satisfactionVoice-based BPO Industry is RevivingUnified communication technologies that allow integration of voice with business processes and collaboration will help voice-based BPOs reinvent their offeringsOutsourcing the Help Desk at Troutman SandersAn outsourced help desk offered the firm increased availability and scalability in help desk operations, while gaining access to a team of technicians with superior skill sets to anything the firm itself could put together
Banks' Back Office Outsourcing Expected to Reach $67.2 Bn in 2015The report found that IBM and Accenture dominate the bank back-office outsourcing market, followed by HP, Infosys, TCS, and HCL. It concluded that Accenture, Ariba, and ICG Commerce dominate the emerging procurement outsourcing marketThe Bill for SkillsIt is a decision that faces most small businesses once they start to grow - should they hire staff or outsource?A Case for Outsourcing AccountingOutsourcing the accounting and operational functions brings intangible benefits, including the ability to leverage on the external professional advisers' vast network of contacts.
Data protection law to boost outsourcing firmsThe drive by business process outsourcing firms to capture clients in the financial sector could get a boost from a policy change expected to come into force soon
Global Report Stirs Debate Over Future of RecruitmentRecruiters have launched a spirited defence of their own recruiting models after a global survey found that outsourcing the recruitment function is continuing to grow in popularity
Outsourcing without Compromising Total Involvement and ControlRecent technology and process advancements make it possible to reduce costs but also increase collaboration with suppliers through smarter outsourcing
Part-II: Special Tools For Addressing Sourcing & Procurement ChallengesThe cleaned data can be analyzed by various dimensions, using the Spend Analysis tools, a combination of process accelerators and decision support. The resultant output enables visibility of spend patterns. One may even need to enrich the existing spend data set by adding external values such as data or supplier codes, from external sources, to permit better classification and analysis. For sourcing, the spend view can provide an enhanced understanding of the spend requirement and its patterns. The enhanced spend data reports, amongst others, can thus be used for reviewing or developing and deciding on spend strategiesSpecial Tools For Addressing Sourcing & Procurement ChallengesThere is significant continued innovation in procurement, as evidenced by new technologies, and ongoing refinements in current offerings and product offering restructuring. Several procurement technologies are becoming mainstream solutions, including strategic sourcing applications, spending analysis and e-procurement. These solutions are appealing to a wide audience because of their proven track record to enable and/or deliver significant cost reduction. Gartner, Hype Cycle for Procurement Applications, 2009, 28 July 2009
HRO Buyers Choose Short- term Single-function DealsCustomers are looking to reduce size, scope and contract duration of deals in order to give them more agility as their business situation changesGlobal Learning Services Outsourcing Market to Reach $6.0 Billion by 2015The United States dominates the global market for learning services outsourcing, as stated by the new market research report on learning services outsourcingWhy Recruitment Outsourcing is Growing in ImportanceOutsourcing in the UK was originally seen as a way of reducing costs and passing clerical and low-level customer contact tasks to another company and often another country. While the practice certainly had a positive budget impact for most businesses the impact on customer service and perception was far more problematicPros and Cons of Hospitality OutsourcingThe decision whether to outsource is a question nearly all hotels will have to address at some point.
KPO Market Growth to SlowThe KPO industry's global market size will reach approximately $17 billion only in 2013-14, which implies the industry will essentially lose three years of strong growth that was forecast in 2004Why Too Much Onshoring Could Create a Headache for LPO ProvidersAccording to data from outsourcing consultancy Fronterion, 44 per cent of legal process outsourcing (LPO) vendors were aiming to increase the number of onshore personnel and lawyers they employ, with law firms indicating that they were more comfortable outsourcing locally than internationallyLegal Process Outsourcing Gaining in Challenging TimesThe recession brought on budget and cost cuts across all departments in companies across the globe. But some sectors like the legal process outsourcing (LPO) appear to be benefitting from the recession and subsequent budget cuts
The Growth of Legal Outsourcing: Passage to IndiaCompanies and law firms are turning to India for cut-price legal services
MPS Gathers SteamIt is shaping up as the biggest contributor in the Indian imaging and printing market. Most enterprises have adopted this concept to some extent and we will soon see the entire gamut of managed print services being adoptedShould Your Practice Outsource Medical Billing?One of the many business questions physicians face is whether to outsource their medical billing to third-party medical billing services or do it in-house with medical billing softwareMedical Transcription Outsourcing BenefitsA key factor that persuades developed economies such as the US to outsource their medical transcription jobs to developing countries such as India and the Philippines is the availability of cheap and qualified labor in these countriesMedia Outsourcing Off to a Good StartFor long this industry has been criticized for being least innovative to save their businesses. Times have changed now. Today, they digitize, effectively use social media and outsource. Their service providers too, are innovating and increasing their presence around the globe
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How IT Reorganisation Can Reduce Cost and Improve ServiceArchitecture and design firm Hassell has dramatically improved the effectiveness of its IT operations by reorganising it around a service desk with selective outsourcingCrowd Sourcing Gets the Job DoneCrowd sourcing services such as 99designs and DesignCrowd have enabled designers in India, China and elsewhere to bid for and complete contracts with large companies in the Western world, often at massively discounted ratesEuropean Outsourcing Market Suffers from Lack of ActivityThe commercial outsourcing market in Europe, the Middle East and Africa (EMEA) has yet to exhibit signs of recovery following the sharp downturn in demand in mid-2008, according to the latest figures published by data and advisory firm TPI in their Q2 2010 IndexOrganizations Fail to Manage Outsourcing RisksA survey conducted by ESI International on "Risky Business: Organizational Effectiveness at Managing Risk of Outsourced Projects," said organizations lack foundational skills and processes with respect to outsourcing. 615 contractor managers, subcontractor buyers, project managers, senior executives, and key outsourcing decision makers from a wide range of industries and government responded to this survey
European Outsourcing Market Suffers from Lack of ActivityThe commercial outsourcing market in Europe, the Middle East and Africa (EMEA) has yet to exhibit signs of recovery following the sharp downturn in demand in mid-2008, according to the latest figures published by data and advisory firm TPI in their Q2 2010 IndexOutsourcing To Evolve Into Mutually Beneficial Model Not 'Take Away American Jobs'Top outsourcing locations now serve as hubs for service providers in several industries and outsourcing has become a way of doing business in the last ten to twenty yearsOutsourcing Recovery is FragileBusinesses are stepping up their spending on outsourcing as they begin to replace outdated infrastructure, a major survey of UK IT service providers revealsOutsourcing: Multi-Billion-Dollar Mega Deals End in BreakupA total of 24 IT outsourcing mega deals (multi-year contracts worth a billion dollars or more) were signed that year--more than the industry had seen before or since. All told, they were worth more than $54 billion, according to outsourcing consultancy TPI. They included the EDS-U.S
The Five Golden Rules To Transforming Outsourcing PartnershipsAs a co-author of a new book entitled 'Vested Outsourcing', Kate Vitasek, a leading academic from the University of Tennessee, outlines the ten key ailments that commonly afflict outsourced partnerships and presents five golden rules for successHow to Achieve Innovation from IT OutsourcingExperts advise technology purchasers not to rush to publish a request for proposals and to spend more time with contractors discussing the processes they will put in place and how they will manage changes. Find out how early you need to involve business managers
To Achieve Innovation from IT Outsourcing, Shake Things UpIT departments say they want innovation from their outsourcing vendors, and the vendors say they want to provide it. So why is innovation in outsourcing so rare?
Dare to Innovate in OutsourcingRenewal of outsourcing contracts and greater focus on tech innovation has led to clients asking for a better deal; but are they ready for innovation?
7 Best Practices for Smooth Contract RenegotiationContract reviews are useful in determining whether the deal is advisable, what are the best areas to focus on while signing up for renewal, and which contracts can be exited most easily during a vendor consolidationTop Ten Tips on Managed Services for EnterprisesThe author lists the things to look out for while shortlisting a managed services provider
Contract Restructuring on the Rise, Buyers Want to Move to MultisourcingMore companies either are set to restructure their outsourcing contracts, to renegotiate rates and terms or to distribute work to multiple suppliers, says PA Consulting study
How to Renegotiate an IT ContractThis recession will see its fair share of IT and IT-enabled servicescontract cases. How many make it to the law reports will depend on whether they go through the courts, arbitration or other sorts of dispute resolution, where it may be possible to keep the outcome private. What drives litigation in IT-services contracts? Medium to long-term contracts (so mainly outsourcing) from which customers want out or which they want to renegotiate. But you can't usually just terminate contracts or renegotiate them to reduce scope and charges: More usually, you have to go through contract change control for that,unless you had the foresight as customer to insert a contractual right to wriggle out of the contract by early break at low-cost options
Governance's New ClothesWhile sustainable cost reduction remains a key priority in 2010, organisations are moving towards IT and outsourcing governance that is more aligned to strategic business objectives, says senior outsourcing executive at Accenture SA, Donovan MullerIndian Service Providers Gather to Discuss PrioritiesInnovation will continue, newer business models will be adopted and effort will be made to mitigate risks. The year 2010, will also see a transition in the industryMaking the Case for Tools in Managing Outsourcing GovernanceOMG tools provide timely and relevant data, enable faster decisions and help performance-cost benchmarking. EquaTerra's study reveals that tools can save organizations one percent of the annual contract value each yearBalancing ActClearly defined objectives and priorities are essential to an effective sourcing initiative. But cost and quality are not mutually exclusive. A mature sourcing strategy focuses on delivering appropriate services at the lowest possible cost, and on responding with agility to changing business requirements
Organizations Fail to Manage Outsourcing RisksA survey conducted by ESI International on "Risky Business: Organizational Effectiveness at Managing Risk of Outsourced Projects," said organizations lack foundational skills and processes with respect to outsourcing. 615 contractor managers, subcontractor buyers, project managers, senior executives, and key outsourcing decision makers from a wide range of industries and government responded to this surveyOutsourced managed security: What should you outsource?There are many factors involved in making the decision to outsource some or all of your security operations.
Managing New Risks are More CriticalRisks have evolved over the years, but it is now more critical than ever before to manage themMulti-managers Look to Risk-targeting LaunchesMulti-managers have announced new risk-targeting fund launches as one advisory sales director admitted cautious, balanced and active ranges were "no longer enough" under the Retail Distribution Review (RDR)
How IT Reorganisation Can Reduce Cost and Improve ServiceArchitecture and design firm Hassell has dramatically improved the effectiveness of its IT operations by reorganising it around a service desk with selective outsourcingHere today...Gone tomorrow? Keep Them!Invest in staff development as this the key to retaining the talent needed for successful and sustainable business growthTraining Outsourcing: Strategic LearningCompanies that staggered out of recession are prioritizing their training plans going forwardHow to Manage Outsourcers After the Contract's Ink is DryWhen the global trade association SEMI experienced a big revenue decline last year and had to cut staff, CIO Gil McInnes turned to outsourcing. He hired CenterBeam Inc. to consolidate and manage the semiconductor industry association's servers and infrastructure on a variable cost basis
Crowd Sourcing Gets the Job DoneCrowd sourcing services such as 99designs and DesignCrowd have enabled designers in India, China and elsewhere to bid for and complete contracts with large companies in the Western world, often at massively discounted ratesA New Production Model for News Reporting: OutsourcingWhy has it taken so long for the legacy media to realize the untapped potential of online non-profit organizations?
Outsourcing is Passe. Is Crowd Sourcing in?Project management has entered version 3 advancing upon the 'outsourcing' concept a little further and working across boundaries-- the new concpet is 'crowd sourcing'Study Shows Outsourcing Best Practices are ChangingOften, it's an industry or association regulation or recommendation that recognize a practice as "best." But "best practices" are sometimes superseded by new best practices.
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| The third secret of successful globalizers is: Adopt a lifecycle approach. Successful globalizers understand that services globalization is a journey and not just a destination. It requires management of the entire lifecycle and due diligence from the first step of understanding where services globalization fits within the business to managing offshore supplier relationships | |||||||
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