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Cloud Computing: An Opportunity to Cut Costs

Cloud computing has arrived on the scene at a time when the search for efficiencies is at its peak

Catching The Cloud: Managing Risk When Utilizing Cloud Computing

The term cloud computing refers to the practice of outsourcing a portion of a companys technology environment to a shared third-party environment. Although the terminology is relatively new, cloud computing is not an entirely new concept. In the past, similar offerings were known as application service providers.

Engineering Design from India is Set to Soar

Indias journey into outsourcing began with an unexpected twist: when panic spread about the Y2K threat. An ignominiously low-level fix repetitive, requiring little or no skill changed the IT landscape. India became an IT giant as it quickly understood the IT application space and by 2000, when newer technologies like Java and the web evolved, India moved into developing low-cost high-volume applications for customers

M&A in Global IT/BPO Sector July 2010

July 2010 was a bumper month for M&A transactions in terms of numbers and variety. The global IT/ BPO industry witnessed 51 M&A transactions from 19 different geographies

M&A in Global IT/BPO Sector July 2010

July 2010 was a bumper month for M&A transactions in terms of numbers and variety. The global IT/ BPO industry witnessed 51 M&A transactions from 19 different geographies

M&A in Global IT/BPO Sector July 2010

July 2010 was a bumper month for M&A transactions in terms of numbers and variety. The global IT/ BPO industry witnessed 51 M&A transactions from 19 different geographies

2010: An Eventful Year for Outsourcing

Looking at results for H1 2010 we can appreciate that despite sluggishness, clients are continuing to look to outsource to improve operations and enable innovations such as cloud computing

Efforts on to Reduce Tax Burden for IT Companies in US

Even as Americas new Border Security Act raises hackles in India, government officials said the country will renew efforts to push for exemption of social security tax paid by top tech firms including TCS, Infosys and Wipro in the US

Combining The Pros Of Outsourcing And In-House IT

The recession brought on a drought of business for IT service providers, as UK businesses looked to cut costs wherever they could. The demise of IT service providers during the outsourcing cutbacks has been well-documented, but what is the situation now that the economy is on the mend?

7 Steps To Better Identity Management

Here's what you need to know about managing employee identities in this age of outsourcing and SaaS.

IT Managed Services Market in India to Hit $3.8 Bn in 2013

The market is expected to reach $US3.8 billion in 2013 from $US1.6 billion in 2009, and this growth is higher than the growth rate of the overall IT services market

SaaS Implementation - Choosing the Right SaaS Maturity Level

Much before deep diving into implementing SaaS solutions, it is important that vendors sit back and analyze existing products, business goals, short term and long term objective as regards feasibility of 'SaaS-ification' and overall benefits during the process. It is important to be educated on the various maturity levels of SaaS orientation to succeed in this new business model.

Outsourcing enterprises to get 800 million yuan support

The Chinese government will inject 800 million yuan of funding support to the development of outsourcing service enterprises this year and will also provide 200 million yuan to support the technology export interest subsidies of enterprises, including China's software enterprises, said Lin Zheying, deputy director Trade in Services Department under the Ministry of Commerce, on June 24

Automating SAP Implementation

H-P announces a service that automates many steps in implementing SAP HCM. Automation can not only reduce the drudgery of an SAP implementation but it can also help finish projects faster

ERP Implementation: How to Reduce Failures

Automating the analysis and measurement of ERP implementation would help reduce ERP implementation failures

Third-party PLM Software Transforms The Aerospace Industry

Niche enterprise applications like 'Product Lifecycle Management' software help build a digital environment to innovate, reduce costs, eliminate errors and get to market faster

Cloud Computing: An Opportunity to Cut Costs

Cloud computing has arrived on the scene at a time when the search for efficiencies is at its peak

Catching The Cloud: Managing Risk When Utilizing Cloud Computing

Outsourcing: Cloud is Changing the Rules

Something we've speculated here on these pages for some time is what service orientation (aka cloud) will do to outsourcing

Seeding the Cloud

Cloud technologies are evolving at a very fast pace and it may take a couple of years before they fully mature. So, like most emerging technologies, the current hype may shortly give way to disillusionment before it becomes a mainstream technology

Outsourced Engineering Services Show Solid Growth

Analysts note that companies in the electronics industry have recently become comfortable with outsourcing. In the past three years, more work is getting outsourced, says Mukesh Dialani, Research Manager at IDC

Third-party Partnerships Hold the Future in Software R&D

New pricing models have added to the attractiveness of partnerships with third-party vendors. Their growing maturity, ability to innovate quickly and 'go-to-market' strategy make them the answer to challenges faced by companies

Charting the Path for R&D Outsourcing

The webinar on 'Globalization Opportunities in Software Development for Enterprises and ISVs' discussed the potential for globalization of R&D outsourcing

Globalization of R&D and Product Development Set to Grow

Only 5% of the R&D spend is currently being spent on outsourced partnerships. This presents tremendous growth opportunity for OPD companies

Engineering Design from India is Set to Soar

Bridging the Divide: Demand for ESO and Shortage of Talent

The last few years have seen many changes in the engineering outsourcing market. Only a small number of companies with the right resources have been able to tap this opportunity, but overall the prospects for the industry look bright.

Engineering Services Outsourcing (ESO) - What lies ahead?

Despite the grim scenario during 2008-09, the engineering industry is moving ahead, as is evident from an upswing in deals being signed. Some major outsourcing deals signed by leading industry players indicate a gradual return to business as usual.

Outsourcing Tech Manufacturing May Hurt U.S. Firms' Innovation

The U.S. long ago ceded manufacturing of consumer electronics to Asia, and now product R&D and innovation are following suit, some tech industry veterans argue

Businesses Opt For Remote Assessment To Tackle Offshore Security Risk

Experts at IT assurance specialist, NCC Group plc, have reported a significant increase in organisations using remote risk assessment of their third party suppliers, as the trend for offshore outsourcing continues to rise in a bid to maximise efficiencies

Does Hosted UC Make Sense?

With recent initiatives from vendors and service providers to bring Software-as-a-Service (SaaS) based UC solutions to a broader market, its time for enterprise IT managers to look at SaaS as part of their UC plans

SIM: Indian Outsourcing Companies Get a New Competitor

With the Indian outsourcing industry still being viewed by some in the US as one of the reasons for the country�s 'jobless recovery', this start up is promising to create more than 1,100 jobs over next five years in Michigan, home to Ford, General Motors and Chrysler-the Detroit's big three

ITES to Provide 45,000 Jobs by 2011

Government is to harness the economic potential of Information Technology Enabled Services (ITES) to create 45,000 jobs to reduce the unemployment situation in the country by 2011, Mr. Haruna Iddrisu, Minister of Communication said on Saturday

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Global Report Stirs Debate Over Future of Recruitment

Recruiters have launched a spirited defence of their own recruiting models after a global survey found that outsourcing the recruitment function is continuing to grow in popularity

Support Your Back Office

When the going gets tough, many companies look to slash the burden of costly back-office systems, but in doing so they could be missing out on new business opportunities

Banks' Back Office Outsourcing Expected to Reach $67.2 Bn in 2015

The report found that IBM and Accenture dominate the bank back-office outsourcing market, followed by HP, Infosys, TCS, and HCL. It concluded that Accenture, Ariba, and ICG Commerce dominate the emerging procurement outsourcing market

KPO Market Growth to Slow

The KPO industry's global market size will reach approximately $17 billion only in 2013-14, which implies the industry will essentially lose three years of strong growth that was forecast in 2004

Support Your Back Office

When the going gets tough, many companies look to slash the burden of costly back-office systems, but in doing so they could be missing out on new business opportunities

Process Management Outsourcing Income to Reach $683 Mn This Year

The industry would continue to grow steadily up to 2014 when its income would reach $1.6 billion, it said in a statement

Outsourcing is a Game; Even start-ups Can Play

As more early-stage internet companies seek business across geographies, they are forced to deal with issues such as cross-border taxation, transfer pricing and transaction taxes, which can be as difficult for an engineer as crafting an algorithm is to an accountant

IT Vendors' BPO Business Slows Down

Sequential BPO revenues for Infosys Technologies, Wipro and HCL have come down by 4.14 percent, 3.1 percent and 9.14 percent, respectively, while the overall revenues for these companies (during the same time period) rose between six and 12 per cent

Offshoring Outsourcing Harmful to Customer Service

The CCSI report found that offshore contact centers score 27 percent lower in customer satisfaction than those based in the U.S.

How Cloud Computing is Affecting Call Centres

In the last ten years, cloud computing has been used by forward-thinking firms across the globe, looking to increase their productivity, revenue and customer satisfaction

Voice-based BPO Industry is Reviving

Unified communication technologies that allow integration of voice with business processes and collaboration will help voice-based BPOs reinvent their offerings

Outsourcing the Help Desk at Troutman Sanders

An outsourced help desk offered the firm increased availability and scalability in help desk operations, while gaining access to a team of technicians with superior skill sets to anything the firm itself could put together

Banks' Back Office Outsourcing Expected to Reach $67.2 Bn in 2015

The Bill for Skills

It is a decision that faces most small businesses once they start to grow - should they hire staff or outsource?

A Case for Outsourcing Accounting

Outsourcing the accounting and operational functions brings intangible benefits, including the ability to leverage on the external professional advisers' vast network of contacts.

Data protection law to boost outsourcing firms

The drive by business process outsourcing firms to capture clients in the financial sector could get a boost from a policy change expected to come into force soon

Global Report Stirs Debate Over Future of Recruitment

Recruiters have launched a spirited defence of their own recruiting models after a global survey found that outsourcing the recruitment function is continuing to grow in popularity

Outsourcing without Compromising Total Involvement and Control

Recent technology and process advancements make it possible to reduce costs but also increase collaboration with suppliers through smarter outsourcing

Part-II: Special Tools For Addressing Sourcing & Procurement Challenges

The cleaned data can be analyzed by various dimensions, using the Spend Analysis tools, a combination of process accelerators and decision support. The resultant output enables visibility of spend patterns. One may even need to enrich the existing spend data set by adding external values such as data or supplier codes, from external sources, to permit better classification and analysis. For sourcing, the spend view can provide an enhanced understanding of the spend requirement and its patterns. The enhanced spend data reports, amongst others, can thus be used for reviewing or developing and deciding on spend strategies

Special Tools For Addressing Sourcing & Procurement Challenges

There is significant continued innovation in procurement, as evidenced by new technologies, and ongoing refinements in current offerings and product offering restructuring. Several procurement technologies are becoming mainstream solutions, including strategic sourcing applications, spending analysis and e-procurement. These solutions are appealing to a wide audience because of their proven track record to enable and/or deliver significant cost reduction. Gartner, Hype Cycle for Procurement Applications, 2009, 28 July 2009

HRO Buyers Choose Short- term Single-function Deals

Customers are looking to reduce size, scope and contract duration of deals in order to give them more agility as their business situation changes

Global Learning Services Outsourcing Market to Reach $6.0 Billion by 2015

The United States dominates the global market for learning services outsourcing, as stated by the new market research report on learning services outsourcing

Why Recruitment Outsourcing is Growing in Importance

Outsourcing in the UK was originally seen as a way of reducing costs and passing clerical and low-level customer contact tasks to another company and often another country. While the practice certainly had a positive budget impact for most businesses the impact on customer service and perception was far more problematic

Pros and Cons of Hospitality Outsourcing

The decision whether to outsource is a question nearly all hotels will have to address at some point.

KPO Market Growth to Slow

The KPO industry's global market size will reach approximately $17 billion only in 2013-14, which implies the industry will essentially lose three years of strong growth that was forecast in 2004

Why Too Much Onshoring Could Create a Headache for LPO Providers

According to data from outsourcing consultancy Fronterion, 44 per cent of legal process outsourcing (LPO) vendors were aiming to increase the number of onshore personnel and lawyers they employ, with law firms indicating that they were more comfortable outsourcing locally than internationally

Legal Process Outsourcing Gaining in Challenging Times

The recession brought on budget and cost cuts across all departments in companies across the globe. But some sectors like the legal process outsourcing (LPO) appear to be benefitting from the recession and subsequent budget cuts

The Growth of Legal Outsourcing: Passage to India

Companies and law firms are turning to India for cut-price legal services

MPS Gathers Steam

It is shaping up as the biggest contributor in the Indian imaging and printing market. Most enterprises have adopted this concept to some extent and we will soon see the entire gamut of managed print services being adopted

Should Your Practice Outsource Medical Billing?

One of the many business questions physicians face is whether to outsource their medical billing to third-party medical billing services or do it in-house with medical billing software

Medical Transcription Outsourcing Benefits

A key factor that persuades developed economies such as the US to outsource their medical transcription jobs to developing countries such as India and the Philippines is the availability of cheap and qualified labor in these countries

Media Outsourcing Off to a Good Start

For long this industry has been criticized for being least innovative to save their businesses. Times have changed now. Today, they digitize, effectively use social media and outsource. Their service providers too, are innovating and increasing their presence around the globe

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How IT Reorganisation Can Reduce Cost and Improve Service

Architecture and design firm Hassell has dramatically improved the effectiveness of its IT operations by reorganising it around a service desk with selective outsourcing

Crowd Sourcing Gets the Job Done

Crowd sourcing services such as 99designs and DesignCrowd have enabled designers in India, China and elsewhere to bid for and complete contracts with large companies in the Western world, often at massively discounted rates

European Outsourcing Market Suffers from Lack of Activity

The commercial outsourcing market in Europe, the Middle East and Africa (EMEA) has yet to exhibit signs of recovery following the sharp downturn in demand in mid-2008, according to the latest figures published by data and advisory firm TPI in their Q2 2010 Index

Organizations Fail to Manage Outsourcing Risks

A survey conducted by ESI International on "Risky Business: Organizational Effectiveness at Managing Risk of Outsourced Projects," said organizations lack foundational skills and processes with respect to outsourcing. 615 contractor managers, subcontractor buyers, project managers, senior executives, and key outsourcing decision makers from a wide range of industries and government responded to this survey

European Outsourcing Market Suffers from Lack of Activity

Outsourcing To Evolve Into Mutually Beneficial Model Not 'Take Away American Jobs'

Top outsourcing locations now serve as hubs for service providers in several industries and outsourcing has become a way of doing business in the last ten to twenty years

Outsourcing Recovery is Fragile

Businesses are stepping up their spending on outsourcing as they begin to replace outdated infrastructure, a major survey of UK IT service providers reveals

Outsourcing: Multi-Billion-Dollar Mega Deals End in Breakup

A total of 24 IT outsourcing mega deals (multi-year contracts worth a billion dollars or more) were signed that year--more than the industry had seen before or since. All told, they were worth more than $54 billion, according to outsourcing consultancy TPI. They included the EDS-U.S

The Five Golden Rules To Transforming Outsourcing Partnerships

As a co-author of a new book entitled 'Vested Outsourcing', Kate Vitasek, a leading academic from the University of Tennessee, outlines the ten key ailments that commonly afflict outsourced partnerships and presents five golden rules for success

How to Achieve Innovation from IT Outsourcing

Experts advise technology purchasers not to rush to publish a request for proposals and to spend more time with contractors discussing the processes they will put in place and how they will manage changes. Find out how early you need to involve business managers

To Achieve Innovation from IT Outsourcing, Shake Things Up

IT departments say they want innovation from their outsourcing vendors, and the vendors say they want to provide it. So why is innovation in outsourcing so rare?

Dare to Innovate in Outsourcing

Renewal of outsourcing contracts and greater focus on tech innovation has led to clients asking for a better deal; but are they ready for innovation?

7 Best Practices for Smooth Contract Renegotiation

Contract reviews are useful in determining whether the deal is advisable, what are the best areas to focus on while signing up for renewal, and which contracts can be exited most easily during a vendor consolidation

Top Ten Tips on Managed Services for Enterprises

The author lists the things to look out for while shortlisting a managed services provider

Contract Restructuring on the Rise, Buyers Want to Move to Multisourcing

More companies either are set to restructure their outsourcing contracts, to renegotiate rates and terms or to distribute work to multiple suppliers, says PA Consulting study

How to Renegotiate an IT Contract

This recession will see its fair share of IT and IT-enabled servicescontract cases. How many make it to the law reports will depend on whether they go through the courts, arbitration or other sorts of dispute resolution, where it may be possible to keep the outcome private. What drives litigation in IT-services contracts? Medium to long-term contracts (so mainly outsourcing) from which customers want out or which they want to renegotiate. But you can't usually just terminate contracts or renegotiate them to reduce scope and charges: More usually, you have to go through contract change control for that,unless you had the foresight as customer to insert a contractual right to wriggle out of the contract by early break at low-cost options

Governance's New Clothes

While sustainable cost reduction remains a key priority in 2010, organisations are moving towards IT and outsourcing governance that is more aligned to strategic business objectives, says senior outsourcing executive at Accenture SA, Donovan Muller

Indian Service Providers Gather to Discuss Priorities

Innovation will continue, newer business models will be adopted and effort will be made to mitigate risks. The year 2010, will also see a transition in the industry

Making the Case for Tools in Managing Outsourcing Governance

OMG tools provide timely and relevant data, enable faster decisions and help performance-cost benchmarking. EquaTerra's study reveals that tools can save organizations one percent of the annual contract value each year

Balancing Act

Clearly defined objectives and priorities are essential to an effective sourcing initiative. But cost and quality are not mutually exclusive. A mature sourcing strategy focuses on delivering appropriate services at the lowest possible cost, and on responding with agility to changing business requirements

Organizations Fail to Manage Outsourcing Risks

Outsourced managed security: What should you outsource?

There are many factors involved in making the decision to outsource some or all of your security operations.

Managing New Risks are More Critical

Risks have evolved over the years, but it is now more critical than ever before to manage them

Multi-managers Look to Risk-targeting Launches

Multi-managers have announced new risk-targeting fund launches as one advisory sales director admitted cautious, balanced and active ranges were "no longer enough" under the Retail Distribution Review (RDR)

How IT Reorganisation Can Reduce Cost and Improve Service

Architecture and design firm Hassell has dramatically improved the effectiveness of its IT operations by reorganising it around a service desk with selective outsourcing

Here today...Gone tomorrow? Keep Them!

Invest in staff development as this the key to retaining the talent needed for successful and sustainable business growth

Training Outsourcing: Strategic Learning

Companies that staggered out of recession are prioritizing their training plans going forward

How to Manage Outsourcers After the Contract's Ink is Dry

When the global trade association SEMI experienced a big revenue decline last year and had to cut staff, CIO Gil McInnes turned to outsourcing. He hired CenterBeam Inc. to consolidate and manage the semiconductor industry association's servers and infrastructure on a variable cost basis

Crowd Sourcing Gets the Job Done

A New Production Model for News Reporting: Outsourcing

Why has it taken so long for the legacy media to realize the untapped potential of online non-profit organizations?

Outsourcing is Passe. Is Crowd Sourcing in?

Project management has entered version 3 advancing upon the 'outsourcing' concept a little further and working across boundaries-- the new concpet is 'crowd sourcing'

Study Shows Outsourcing Best Practices are Changing

Often, it's an industry or association regulation or recommendation that recognize a practice as "best." But "best practices" are sometimes superseded by new best practices.