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The New Age of Black Box Testing

Black box testing has evolved over the years into 'behavioral testing'. It is a critical part of the product development life-cycle involving higher levels of creativity and greater analysis

No to Legacy Environment in Insurance

Increasing regulatory compliance requirements and the demand for improved financial performance are driving insurance carriers to transform their core operational systems

Indonesian Outsourcing Workers Protest at Low Pay

Many of the workers, working in IT and administration , have worked there for up to 20 years, according to press reports. They are now being asked to sign contracts as outsourcing workers or to give up their employment at the port

Reuters Extends IT-infra Outsourcing Deal with Ness Technologies

Ness Technologies' outsourcing experts provide continuing on-site support and maintenance services to Thomson Reuters' clients across Israel, including all dealing rooms, brokers, assets management companies, leading corporations and leading Israeli websites. In addition to the ongoing systems maintenance, Ness will install Thomson Reuters' systems in banks, conduct upgrades, handle satellite dishes, and perform ongoing work vis-a-vis British Telecom in London

Telecom May Share Out IT Work

It is understood IBM has proposed that Telecom hand over even more of its business to the company as part of an expanded outsourcing deal that could also see IBM take over some parts of Telecom's in-house IT business, Gen-i

Outsourcing: Crippling Mistakes IT Departments Make

Researchers at the University of Tennessee have studied a variety of outsourcing deals-from IT and back-office work to manufacturing and logistics-and identified the most common mistakes organizations make when partnering with an external provider

IT Industry To Grow 5 To 10% This Year

"We expect more government linked companies to come forward and collaborate with local IT players who are experts in their respective fields, to further accelerate the IT sector to a high-value services-based economy," says Fadillah Yusof Deputy Minister of Science, Technology and Innovation.

Forrester Says Tech Recession Is Over

Increased spending on hardware and software will put an end to the IT downturn in 2010, analyst firm says

No to Legacy Environment in Insurance

Increasing regulatory compliance requirements and the demand for improved financial performance are driving insurance carriers to transform their core operational systems

Indonesian Outsourcing Workers Protest at Low Pay

Top Offshorers Seek On-demand Apps

Top outsourcing customers, such as Nokia Siemens Networks, Royal Philips Electronics and ABB are asking service providers, including Wipro, Infosys and IBM, to deliver complex business applications as an on-demand service in order to bring down their capital expenditure on information technology by up to 40%

Telcos and OEMs Put Apps Development on Hold

Discretionary spending on developing new mobile apps is on hold, while the focus has shifted to using onshore and largely offshore vendors for maintenance

Spending on Cloud is Higher in Latin America; 52% of APAC Enterprises are Not Interested in it

A recent study finds that 66 percent of the enterprises in China, India and Vietnam are not interested or are not aware of pay-per-use-hosting of virtual servers or cloud computing

Enterprises Are Eager to Adopt Cloud-based Services

When asked about their plans to implement or expand their SaaS in the year to come, 30 percent of the respondents (enterprises with 20,000 plus employees) to the Forrester study mentioned earlier showed their interest in SaaS whereas when asked about their future plans to implement or expand their PaaS projects, only 21 percent said that they are interested

eSCM Series-VIII: BPO Capability & Contract Management

It is impossible to draw up a contract that will stand the test of time, over multiple years, across diverse areas of work. Expectations change, markets change, businesses change, technology changes and any of these can render an existing contract obsolete

Suppliers to Combine ERP Capabilities with Global Sourcing Delivery Model in 2009: Everest

According to the study, the key business drivers leading to increasing adoption of MCPO among MNCs included cost reduction, compliance, improving management control & insight, vendor consolidation, expansion into newer geographies and technology rationalization

Reuters Extends IT-infra Outsourcing Deal with Ness Technologies

Should Data Centres Be Outsourced?

Government data centre outsourcing contracts can help local IT players grow. This creates jobs and boosts the local economy. But the real dynamics of data centre outsourcing have been slow to take off in Asia. Why? Privately owned by two New Zealand organisations, Datacom is the countrys largest IT provider. The company employs more than 3000 staff (more than 1500 are New Zealand-based) and annual revenues of $460 million.

Cyber Security: Not Doing Anything About IT is a Crime

An executive level primer about information security in the digital era, and a suggested framework to address the vulnerabilities and threats present at each of the layers that make up a typical information and communication infrastructure.

Bracing for Change: SIs and Cloud Computing

Services providers are trying to be more explicit about how cloud services can deliver value, and have started to specify different models and levels of the cloud, based on the functions they serve or the services they deliver, or both. Theyve also expanded their cloud visions to encompass private clouds (services delivered either via in-house resources or via a dedicated cloud provided by a third party for a customer or group of customers); public clouds services delivered via one or multiple multi-tenant external clouds, which promise almost limitless scalability); and hybrid clouds (leveraging both private and public clouds)

The New Age of Black Box Testing

Black box testing has evolved over the years into 'behavioral testing'. It is a critical part of the product development life-cycle involving higher levels of creativity and greater analysis

Agile Outsourcing: How Agile Methodologies Help Software Development Outsourcing

Scott Ambler, author of books and articles on agile methodologies in software development, wrote an article in the May 2005 issue of Software Development magazine about his visit to offshore software development companies. He was giving a series of lectures on agile methodologies and outsourcing. He made some powerful arguments for why agile methodologies were more suitable for outsourcing than traditional ones.

Vietnam Ranks Third Globally in Outsourcing, Software Services

Nguyen Doan Hung, Vice Chairman of the Viet-Nhat (Vietnam-Japan) IT cooperation club, said that Vietnams outsourcing IT and software services are expected to increase their market share in Japan by 10 times within five years

Outsourcing an IC Design: Some Advice from the Trenches

In the changing global economic dynamics, outsourcing is becoming a mandatory skill for IC-design managers. But it's not intuitively obvious

Outsourcing Tech Manufacturing May Hurt U.S. Firms' Innovation

The U.S. long ago ceded manufacturing of consumer electronics to Asia, and now product R&D and innovation are following suit, some tech industry veterans argue

Michigan Faces Significant Engineering Shortage

As the automotive industry tries to shift quickly toward a focus on hybrid and plug-in vehicles, executives are desperate to find engineers to develop these technologies

Indian ESO to Treble by 2012-13

Engineering Services Outsourcing (ESO), an area that encompasses outsourcing of engineering services largely involved with operations linked to the pre-manufacturing stage (designing, prototyping to name a few) and analysing data points for process improvement, is poised to be the next big opportunity in the Indian outsourcing services industry, according to a recent CRISIL Research study

Engineering Services Outsourcing (ESO) Market to Touch $40 Billion by 2015

India holds a relatively strong position in the global Engineering Services Outsourcing (ESO) market, with a potential of $40 billion by 2015, believes Frost & Sullivan

ITES to Provide 45,000 Jobs by 2011

Government is to harness the economic potential of Information Technology Enabled Services (ITES) to create 45,000 jobs to reduce the unemployment situation in the country by 2011, Mr. Haruna Iddrisu, Minister of Communication said on Saturday

UAE IT Services Outsourcing Set to Grow: IDC

Increasing IT budget constraints have impacted spending in the region and therefore new kinds of business models like managed services and software-as-a-services (Saas) are expected to see a lot more appetite this year, research firm International Data Corp (IDC) said

CRM Media-Best Practices: Software-as-a-Service

As companies get used to outsourcing at least some of their IT infrastructure to SaaS vendors, the number of SaaS offerings will expand even further. If industry forecasts to be believed, by 2012 nearly 30 percent of business software will be deployed and delivered via the SaaS model

As Design Goes Global, Tools Get More Critical

According to the "2009 Embedded Market Study" conducted by TechInsights, the percentage of engineers who have been personally involved in an embedded development project that was fully or partially outsourced has risen steadily over the past three years, from 39 percent in 2007 to 43 percent in 2008 and an estimated 48 percent this year. Among the projects outsourced this year, 64 percent went to firms in India, up from 51 percent in 2008, and 33 percent went to firms in China, up from 13 percent in 2008. Next came western Europe, eastern Europe and Southeast Asia

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Legal Outsourcing Leads Field for Cost Savings

Findings of a report by PwC provide evidence to support last year's view from leading industry specialist Valuenotes that legal services outsourcing (also referred to as legal process outsourcing, or LPO) is shifting to a multishore model a view endorsed on IP Review Online, and in the Valuenotes report itself, by Paul McGolpin, director of legal services outsourcing at leading provider CPA Global

SMEs Start Outsourcing HR Works

Though HR has not been a priority for SMEs for long, these companies are now understanding the need to retain the right talent. Moreover, emergence of smaller HR companies which fit their bill also is making them look at outsourcing as a more viable option, said Narayan Krishnaswamy, co-founder and CEO of Talking Heads, an HR outsourcing company

Animation is New Avatar; Industry Growing at 20% Annually

PricewaterhouseCoopers's leader for media and entertainment, Timmy Kandhari recalls, Indian companies joined the bandwagon after computer-aided animation came in and made best use of the software available. In no time at all, the West was starting to consume content developed in India

Global Outsourcing Deal Value up 47% Sequentially in Q4

TPI said that a slow but steady recovery was under way as businesses commit to long-term strategies to reduce costs and streamline operations. The pipelines are healthier and more stable than a year ago

Global Outsourcing Deal Value up 47% Sequentially in Q4

Genpact Introduces SEPSM Applying Science to Business Process Management

SEP can deliver two to five times the business impact compared with traditional approaches

Outsourcing of Knowledge Services: 2010 and Beyond

The knowledge services offshoring industry has been the fortunate beneficiary of the success of the Indian BPO industry

Platform BPO: Outsourcing's Next Wave

Standard platforms will become much more common as outsourcers seek to cut their costs

Recession Shifts Renewed Attention to U.S. Call Centers

The recession is changing what companies want in outsourced customer care

Ghana ITES Secretariat Initiates to Boost BPO Firms

Currently there are 20 known BPO companies in the country, providing 3,000 back office jobs, mainly in the areas of call centre services, with a few offering business, technical and knowledge-based services for both local and foreign companies. The popular BPO companies in the country include Exzeed, the Vodafone call centre employing more than 1,000 people; E-Service, the MTN call centre; ACS Services, also employing over a 1,000 people, GCNet, Soft Tribe, Persol, Data Transmission and a few others

Outsourcing: Telecoms Give Their Networks the Boot

"Operators are increasingly shifting their emphasis from the engineering-centric stuff like running networks to customer-centric stuff like marketing, segmentation and customer service," says Jan Dawson, Practice Leader for Operations, Wholesale and Regulatory at Consultancy Ovum

Call Center Sector Set to Grow in Qatar

The global phenomenon of outsourcing manpower services to call centres organised and maintained by independent agencies is catching on in Qatar and experts say that the industry is set to continue developing over the coming years

Fix 'Broken' Processes Before Outsourcing F&A

While most F&A organizations focus on transforming their business, its important that 'broken' processes are fixed, and end-to-end solution providers are considered to address the challenges faced by the industry

CFOs to Expand FAO Programs in 2010

Over 75 percent of the finance executives plan to expand their outsourcing programs in 2010 Driving corporate cost cutting efforts and improving internal controls are the two most crucial issues in 2010 .Forty-four percent of the finance executives believe growing the business will be an organizational imperative in 2010 . Over 85 percent of the finance executives are satisfied with the benefits from FAO

BFSI is the Next Big Thing in Domestic Outsourcing

More than a dozen such deals later---including the game-changing contract with Bharti Airtel---IBM is the king of the hill in domestic IT outsourcing. Shanker Annaswamy, Regional General Manager of IBM India & South Asia, talks about Big Blue's journey so far and the road ahead. Excerpts from the exclusive interview:

Is Using Outsourced Accounting Services the Right Step for Your Small Business?

A look at advantages and disadvantages attached to hiring an outsourced accounting service provider

Ovum: Procurement Outsourcing Market Full of Hype

Hype reigns in the procurement outsourcing arena, said Ovum Thursday when introducing its new report 'Procurement Outsourcing -- The Next Major BPO Growth Area?

Procurement Service Providers- Better Go Get Your Armor

If you are the CFO or CPO of a mid-market company today, you stand to benefit handsomely from the upcoming smackdown in the PSP market. Heres how to ask for more.

Do it Right The First Time ,While Outsourcing Procurement

Traditional procurement outsourcing may have helped organizations reduce costs through labor arbitrage and through access to external sourcing expertise. However there lies a challenge for organizations to realize business value and transform their procurement operations in the absence of a seamless technology layer coupled with integrated Sourcing, Procurement and Account payable processes. Organizations should review, reengineer and remodel both process & technology to ensure sustainable savings.

The Rise of Global Procurement Outsourcing Market

Global sourcing is acting as an enabler for procurement outsourcing by providing a means for managing the operational costs--a big deterrent in the past because of up-front investments and functional challenges

SMEs Start Outsourcing HR Works

RPO Stays Healthy During Recession

Recruitment Process Outsourcing, which is one of the components of Human Resource Outsourcing, grew at a healthy rate in 2009 as compared to 2008. According to Everest Research, around 60 new deals were signed in 2009 compared to 55 in 2008

The New Cost-Cutter: Human Resources Outsourcing

Many business leaders are finding that outsourcing human resources cuts expenses, but not results

HR Outsourcing Contract Renewals to Include More Offshoring : Says Study

About 75 to 85 percent of HRO engagements are likely be extended while 15-25 percent will be repatriated or transferred to new suppliers, according to the study. Moreover, India is expected to be amongst the biggest destinations for offshoring

Legal Outsourcing Leads Field for Cost Savings

Buyers Consider LPOs immature for High End Services

The last two years were no cakewalk for the LPO industry, with law firms laying off employees and corporate counsels shrinking their budgets. Amidst this chaos, the service providers are still struggling to gain the confidence of buyers in offshoring high end services

Shift to knowledge process outsourcing on

CITEM cites emerging trend

Outsourcing of Knowledge Services: 2010 and Beyond

The knowledge services offshoring industry has been the fortunate beneficiary of the success of the Indian BPO industry

Animation is New Avatar; Industry Growing at 20% Annually

PricewaterhouseCooperss leader for media and entertainment, Timmy Kandhari recalls, Indian companies joined the bandwagon after computer-aided animation came in and made best use of the software available. In no time at all, the West was starting to consume content developed in India

Media Increasingly Outsources Tech, Copy Editing

It was a routine deal for the tech sector, but the Indian firms are also looking for more work from publishers, including gaining larger shares in areas such as advertising and content management

Outsourcing was 2009s Big Deal

This time last year it felt as if we were all staring into an abyss. Law firm leaders were beginning to question their very business model. But of the big events last year only one - the Linklaters New World restructure - falls into the category of root-and-branch thinking

Outsourcing in Media: Strategic or Operational?

Media companies are aggresively engaging in a variety of deals in this recovering economy. While most may believe that this is due to the cost pressure, there are other factors that contribute to the upsurge in this sector.

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Get Yer Mitts Off My $avings

Despite limited budgets and new projects on hold, major outsourcing contracts still come up for renewal, while divestitures and reorganizations require institutions to enter into new contracts or modify existing ones. In addition, even as financial institutions put pressure on their information technology departments to keep their costs down, they also insist that their legal departments find ways to negotiate outsourcing arrangements in a more cost-sensitive manner

IT Outsourcing: Why It Pays to Appraise Your Contract

Even a seemingly healthy IT outsourcing arrangement can benefit from an annual check-up to ensure that metrics are providing meaningful insight into performance, get an updated understanding of outsourced operations and how well they're running, and ensure that you're getting what you've paid for per the contract. If things aren't going smoothly, such a review can provide a platform for productive discussions with the outsourcer about why the relationship is faltering. And, in the worst case scenario, it can minimize the risks of transition for buyers thinking about walking away from a deal

Business Continuity Goes Beyond Hard Iron and Hot Wires

Five years ago, business continuity and disaster recovery measures were focused more on having back-up systems, secondary data-centers, hot sites etc, which were aimed at providing resilient transactional services to customers. But now, the focus has shifted to reliable business operations that can survive business disruptions

Business Continuity Goes Beyond Hard Iron and Hot Wires

Get Yer Mitts Off My $avings

IT Outsourcing: Why It Pays to Appraise Your Contract

Business Continuity Goes Beyond Hard Iron and Hot Wires

Crowdsourcing: A Threat to Outsourcing?

The concept of using the potential of talented individuals spread across the globe in return for recognition and reward has been in existence long before the term 'crowdsourcing' came into being. Most consumer-based companies already have a robust and steady process for this. A new trend that has emerged in the last decade is the rise of crowdsourcing and it is delivering results that may become a threat to the outsourcing industry

Outsourcing + Innovation = Transformation of the Print Business

Outsourcing can help save production and operational costs, while innovation can help increase readership and create new revenue streams. Taken together, it can ensure transformation of the print publishing business.

Top Five Data Center Outsourcing Considerations for 2010

Entering 2010, outsourcing of data center operations has become such a common-place that the question has shifted from Why should we outsource our data center? to How are we going to outsource our data center and what are the best options available for my business?

Ten Steps to Building Trust in Outsourcing Relationships

Trust is essential to a successful outsourcing relationship, and is especially critical in managing transition in complex, transformational sourcing initiatives. Ideally, trust-building is a focus of the relationship for both sides. And when it comes to building trust, its never too early to start

The Global Innovation Migration

As more U.S. companies send their sophisticated R&D offshore, America must provide worker retraining to maintain its tech leadership

Contract Restructuring on the Rise, Buyers Want to Move to Multisourcing
More companies either are set to restructure their outsourcing contracts, to renegotiate rates and terms or to distribute work to multiple suppliers, says PA Consulting study

Making the Case for Tools in Managing Outsourcing Governance

OMG tools provide timely and relevant data, enable faster decisions and help performance-cost benchmarking. EquaTerra's study reveals that tools can save organizations one percent of the annual contract value each year

Balancing Act

Clearly defined objectives and priorities are essential to an effective sourcing initiative. But cost and quality are not mutually exclusive. A mature sourcing strategy focuses on delivering appropriate services at the lowest possible cost, and on responding with agility to changing business requirements

We Are the Second, Third, Fourth -- We Try Harder!

Multisourcing is defined as outsourcing of processes or sub-processes to two or more parties. This matches an old rule, used for (good) investing: Don't put all your eggs in the same basket." It allows to avoid risks connected with dependence on one party or one geographical region

Governance is Key in Outsourcing Relationships

Multiple vendors have increased the burden of managing and governing outsourcing relationships.

Business Continuity Goes Beyond Hard Iron and Hot Wires

Managing New Risks are More Critical

Risks have evolved over the years, but it is now more critical than ever before to manage them

Multi-managers Look to Risk-targeting Launches

Multi-managers have announced new risk-targeting fund launches as one advisory sales director admitted cautious, balanced and active ranges were "no longer enough" under the Retail Distribution Review (RDR)

Risk Mitigation Boosts China's Outsourcing

According to IDC, government support in initiatives to beef up the city's ICT infrastructure and growth in the number of graduates with appropriate skillsets, will help accelerate China in this segment

Smart Outsourcing: Avoiding the Pitfalls

Outsourcing continues to be a key part of many companies' supply and cost management strategy. The strategy has proven to be effective but brings with it significant risks that must be recognised and managed. In outsourcing, a company is relying on someone else to run certain business functions. If not properly managed, companies may negatively affect their operations and customers. Whilst there are a number of reasons for outsourcings to fail, the risks of failure can be managed with a well thought out and structured outsourcing contract

How to Use Outsourcing to Boost Your IT Career in 2010

Interest in cloud computing, managed services and SaaS reached new heights during the downturn in 2009, and industry watchers suggest the various sourcing options will also drive high-tech hiring decisions into 2010 as IT departments need to consider all technology delivery vehicles on the road to economic recovery

What's the Cost of Falling Outsourcing Prices in 2010?

Mark Toon, CEO of outsourcing consultancy EquaTerra, says that buyers of outsourcing services have remained focused on cost cutting and avoiding future investment throughout 2009. Toon believes that IT services customers will continue to focus on price through 2010. But, that "price pressure will be tempered by the need to ensure overall deal parameters do not jeopardize success," adds Stan Lepeak, EquaTerra's head of global research

Outsourcing Changes Direction

While the U.S. employment market struggles to stabilize and begin creating new jobs, the global outsourcing and offshoring market continues to expand, with much of the growth shifting to new areas of the world

10 Outsourcing Trends to Watch in 2010

Both suppliers and outsourcing customers could be in for a bumpy ride in 2010. Here are 10 trends to look out for as the IT services industry finds its feet in the "new normal" of the post-recession

SMEs should audit before outsourcing, says report

Many SMEs are exposing themselves to unnecessary risk through lack of in-house IT skills, says report Small businesses are exposing themselves to unnecessary risk through a lack of in-house skills, according to a white paper from vendor Fifosys

Gartner Releases Business Predictions for 2010

Gartner on Thursday announced key predictions that it claims will change the nature of business today and beyond. According to the research house, its 2010 predictions span 56 market, topic and industry areas, with around 250 predictions in total.

Crowdsourcing: A Threat to Outsourcing?