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HP in Talks to Buy EDS
Wall Street Journal
HP is close to acquiring EDS for about $13 billion, setting the stage for a challenge to IBM's dominance in computer consulting and services space
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The Sourcing Advisor Caveat
Global Services
Third-party advisors assistance maybe one of the good reasons behind the overall satisfaction with the sourcing engagements you are involved in, but in many instances external advisors can hit hard on your pockets. These intermediaries cost you more than a million dollars, if not chosen smartly
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Convergys Closing Call Centers
Welland Tribune
Convergys, a call center for American giant AT&T Mobility, is closing its three Alberta call centers, citing "changing economic conditions"
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Outsmart!
Global Services
Learn how to do what your competitors can't
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Quality, Not Price, will be the Deciding Factor
Pittsburgh Post Gazette
The world is full of intelligent markets, and increasingly jobs will be carried out wherever the expertise resides, not just because they can be done more cheaply in a particular location
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BPO Success Demands Sophisticated Metrics
IT News
Traditionally, companies have measured the effectiveness of their BPO programmes using either output metrics such as the time suppliers take to respond to requests or by input measures, such as cost. But because these fail to capture some of the complexities of BPO, business leaders are increasingly using business-oriented metrics, which aim to assess the impact on the business' bottom line
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Why IT Sector Still has a Lot of Steam
The Hindu Business Line
The pressure on the U.S. clients' IT budgets has made Indian IT companies move substantial work offshore to safeguard operating margins, apart from diversifying their customer base
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 HP to Challenge IBM!!!
Adyasha Sinha
With the announcement of HP buying EDS, what we need to see is: Should IBM be worried?
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