|
|
|
|
 |
|
 |
|
|
|
|
|
|
Why IT Sector Still has a Lot of Steam The Hindu Business Line The pressure on the U.S. clients' IT budgets has made Indian IT companies move substantial work offshore to safeguard operating margins, apart from diversifying their customer base The Sourcing Advisor Caveat Global Services Third-party advisors assistance maybe one of the good reasons behind the overall satisfaction with the sourcing engagements you are involved in, but in many instances external advisors can hit hard on your pockets. These intermediaries cost you more than a million dollars, if not chosen smartly Outsmart! Global Services Learn how to do what your competitors can't BPO Success Demands Sophisticated Metrics IT News Traditionally, companies have measured the effectiveness of their BPO programmes using either output metrics such as the time suppliers take to respond to requests or by input measures, such as cost. But because these fail to capture some of the complexities of BPO, business leaders are increasingly using business-oriented metrics, which aim to assess the impact on the business' bottom line The Philippines Urged to Focus on European Trade Inquirer.net More focus on Europe could also help reverse the trend of declining Philippine exports to the European continent Outsourcing: Is it for Me? Businesszone.co.uk The benefits of outsourcing for small businesses can be huge. It allows one to concentrate on growing a successful business without distractions, ensure staff focus on their key tasks, free up money to spend on other things and boost efficiency and customer service. But despite these benefits, business owners shouldn't jump into outsourcing without considering all options and consequences. Entering a contract for the wrong reasons or with the wrong supplier can prove disastrous Quality, Not Price, will be the Deciding Factor Pittsburgh Post Gazette The world is full of intelligent markets, and increasingly jobs will be carried out wherever the expertise resides, not just because they can be done more cheaply in a particular location Business Intelligence the Key to Winning at Outsourcing iTWire According to leading business intelligence company, Yellowfin, which says it is increasingly providing solutions to outsourcing companies whose customers want them to underpin their offerings with advanced reporting tools and customer portals so they can monitor the outsourcers performance in real time Is U.S. Innovation Headed Offshore? BusinessWeek To those worried about America's ability to compete in the 21st century, the trend is alarming: Just as key manufacturing industries fled offshore in the 1970s and '80s, U.S. companies are now shifting more engineering and design work to low-cost nations such as China, India and Russia. Surely, innovation itself must follow. Apparently not, according to a new study published by the National Academies, the Washington organization that advises the U.S. government on science and technology policy Outsourcing Cost Reduction in an Economic Slowdown ComputerWeekly With the dust from the credit crunch yet to settle, and real signs of tighter economic conditions ahead, most companies will be looking to rein in their spending in 2008. Companies are likely to focus on running their IT departments more efficiently as one way of improving overall profitability Customer Satisfaction "Must be Central" to Outsourcing Decisions ITWales.com Although outsourcing help-desk services can reduce costs by as much as 30 to 40 percent, customer satisfaction must remain a key factor of consideration. The analyst firm, Gartner, found that outsourced help desk voice support services have experienced problems, particularly those deployed offshore. It warned that poor quality services could lead to significant customer dissatisfaction High-skill Offshoring on the Rise Washington Post Computer programmer, software developer and customer service jobs top the outsourcing list as more high-skill, high-paying jobs are likely to relocate, according to a new report by the University of Pennsylvania's Wharton School and CareerBuilder.com. Two-thirds of employers surveyed said high-skill jobs are at equal or greater risk of outsourcing than low-skill jobs. |
|
||||||||||||||||||||
|
|
